Achievements and XP

Organizations have the ability to create custom achievements and award them to users across the platform. Achievements live in the Rewards section of your Hub, next to Items.

Note

Rewards is available on Plus plans or higher. Tiered achievements require the Pro plan or higher.

Only Organization Owners and Treasurers can create, edit and unlock achievements.

Creating Achievements

1. Navigate to your Hub and select the Rewards tab, then the Achievements tab.

2. Select Create, then New Achievement.

3. Optional: under Optional - Use Existing Achievement Setup, select a prior achievement to copy its details instead of starting from scratch.

4. Fill out the achievement details and the first tier. Each field is described below.

5. Select Create.

Category	What the user has done that deserves the achievement.
Activity	The game the user played to unlock the achievement.
Title	A short description of what the user has achieved, such as “Grand Tournament 3rd Place”.
Description	An optional, longer description of what the user has achieved.
Reward	How much XP the user earns when they unlock the achievement.
Badge Image	A small image shown in lists and on profiles. Select Use Organization Logo or Use Activity Logo to use an existing logo.
Card Image	A large image shown when the achievement is viewed in full size and detail.

Achievement images are 1:1 (square), with a minimum size of 300x300 px.

If your organization is on the Pro plan or higher, select Add Tier to add more tiers to the achievement, representing the ability to level up the achievement. You can customize each tier with its own title, images and XP value.

Linking Achievements to Events

Achievements are linked to events from the event itself. In the event’s Rewards tab, select Link Existing to add an achievement you already have, or Create to make a new one that’s linked to the event automatically. Linked achievements are shown on the event page. Refer to the Creating Events doc for details.

Managing Achievements

The Achievements tab lists every achievement in your organization with its ID, Reward and number of Unlocks. You can search by title and description with Filter by title and description, or by event with Filter by event….

Each achievement has these actions:

Unlock	Award the achievement to users. See Unlocking Achievements.
Archive	Hide the achievement from your Hub. See Archiving Achievements.
Duplicate	Start a new achievement with this one’s details already filled in.
Edit	Change the achievement’s details.

Editing Achievements

You are able to edit achievements after creating them. Select Edit on the achievement, make your changes, then select Update. Changing their XP value will not add or take away XP from users who have already unlocked that achievement.

Changing the achievement badge or card images will update the image(s) for that achievement everywhere it is shown, including events and user profiles.

Unlocking Achievements

Organization Owners and Treasurers can manually unlock achievements for individual users, or for everyone who attended one of their events.

1. Select Unlock on the achievement you want to award.

2. Under Select Tier, choose which tier to unlock.

3. Under XP Reward, leave Award XP to users checked to give users the achievement’s XP, or uncheck it to award the achievement without the XP.

4. Optional: under Select Event (Optional), choose the event the users attended. The unlock is credited to that event, even if the achievement isn’t linked to it.

5. Under Select Users, search for users by username, or select Import Event Attendees to add everyone who attended the selected event.

6. Select Unlock.

The XP you award comes from your organization’s XP balance. The panel shows your Current XP Balance, the Estimated XP Cost of the unlock, and your Remaining Balance. Refer to the XP Ledger doc to review your balance.

Archiving Achievements

You can archive achievements you no longer use to help clean up your Hub. Select Archive on the achievement, then confirm. Archived achievements stay visible on the profiles of users who unlocked them, but are hidden in the Hub.

If you wish to unarchive an achievement, check Show Archived, then select Restore on the desired achievement, as shown in Managing Achievements.