Ticket Scanner
The ticket scanner is a feature you can use to confirm actions from attendees.
The event creator will automatically have the scanner permission unlocked. In order to use the scanner, first you must create a ticket scanning session.
Under the Staff tab, select the + button under Sessions of the staff member you want to create a redemption session for. Additional staff must be given the Ticket Scanner role before you can create a scanning session for them.
You have the ability to label a Session Location for the redemption session. This is useful when reviewing your redemption logs to see who scanned what and where. For example, you can label the session “Front Door” for the bouncer at the entrance of a bar, or you can label the session “Prize Booth” for scanning a ticket for a prize pickup. If scanning for attendance at a local game store, you could label the location “In Store”.
You can then select the tickets that can be redeemed by the redemption session. In the case of multiple tickets, here is where you can control which staff member has the ability to redeem what.
Once a scan session is created, navigate to your Scanner tab and select the scan session. Your device may ask for permission to access the camera. You can scan via any device that has a camera, such as a mobile phone or computer with a webcam.
Open the Scanner Session and center the attendee’s QR code ticket within your camera. The system will automatically scan the ticket.
If the ticket has already been scanned, you will see an error message saying that the ticket has already been redeemed. An error message also exists if you scan a ticket that is not for the respective event you are redeeming for.
Under the Orders section of the Products Tab, you are able to see the Redemption Status of each ticket for your event. The Redemptions section shows a log of all ticket scans, which session they came from, and the ticket scanner who performed the action.
You can also Manually Redeem a ticket in the case of a severely cracked phone screen or a non-functional camera. Selecting an attendee’s ticket under the Orders tab will reveal an option to manually redeem their ticket. The system does distinguish between a camera scanned redemption and a manual redemption for analytics purposes.
You can review a full video tutorial on How to Use the Ticket Scanner here: